Terms & Conditions

1 Definitions

In these Terms, unless the context otherwise requires:

• "TravelWheel", "Company", "we", "us", "our" refers to TravelWheel, a product of First Contact Travel (FCTF), a travel technology platform registered and operating under the laws of the Federal Republic of Nigeria, with its registered office at 74, Ayangburen Road, Ikorodu, Lagos, Nigeria.
• "Customer", "User", "you", "your" refers to any individual, corporate entity, or group that accesses the website, creates an account, or makes a booking or payment through TravelWheel.
• "Supplier" or "Third-Party Supplier" refers to airlines, hotels, insurers, tour operators, ground transport providers, visa processing centres, immigration agencies, payment processors, and any other independent third party that provides the underlying travel product or service booked through TravelWheel.
• "Booking" refers to any reservation, purchase, or request for a Service made through TravelWheel's website, mobile platform, customer care team, or authorised agents.
• "TravelFlex" refers to the option through which an eligible customer may apply to Fast Credit Limited for financing connected with a TravelWheel booking. TravelWheel is not the lender. The finance terms are governed by the TravelFlex Fast Credit Loan Agreement.
• "Services" refers collectively to all travel-related products and services made available by TravelWheel, whether provided directly or facilitated through Third-Party Suppliers.

2 Acceptance of Terms

By visiting our website, registering for an account, requesting a quotation, or making a booking or payment, you confirm that you have read, understood, and agree to be legally bound by these Terms, as amended from time to time. If you are booking or transacting on behalf of another person, a group, or a corporate entity, you represent and warrant that you have the authority to bind that person, group, or entity to these Terms, and you accept joint responsibility for compliance with them.

3 User Eligibility

Our Services are available to individuals who are at least 18 years old and who have the legal capacity to enter into a binding contract under Nigerian law. Bookings made for or on behalf of minors must be made by a parent, legal guardian, or an accompanying adult who accepts full responsibility for the minor's travel. TravelWheel reserves the right to refuse service, suspend an account, or cancel a booking where there is reasonable suspicion of fraud, misuse, misrepresentation, or a breach of these Terms.

4 Account Registration

Certain features of our Services may require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep this information up to date. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You must notify TravelWheel immediately of any unauthorised use of your account or any other breach of security.

5 Accuracy of Information

You are responsible for ensuring that all information you provide when making a booking, including passenger names, dates of birth, contact details, passport information, and travel dates, is complete and accurate. Passenger names must match the name on the travel document (passport or valid government-issued ID) exactly as it appears. TravelWheel is not liable for any loss, additional charges, denied boarding, or visa refusal arising from inaccurate, incomplete, or outdated information supplied by you.

6 Customer Responsibilities

As a customer of TravelWheel, you are responsible for:

• Providing accurate personal, travel, and payment information at the time of booking;
• Reviewing and confirming all booking details (names, dates, routing, fare rules) before completing payment;
• Obtaining all travel documents required for your journey, including a valid passport, visas, and any transit or health documentation;
• Arriving at the airport, hotel, or designated pick-up point within the time frames communicated by TravelWheel or the relevant Supplier;
• Making all payments due to TravelWheel, and all loan instalments due to Fast Credit under TravelFlex, in full and on time; and
• Promptly notifying TravelWheel of any changes to your travel plans or contact information.

7 Company Responsibilities

TravelWheel undertakes to act as a diligent intermediary between you and our Third-Party Suppliers, to process bookings and payments promptly, to issue confirmations and travel documents within reasonable timeframes, to provide accurate information about our Services to the best of our knowledge, and to provide customer support in connection with bookings made through our platform. TravelWheel does not itself operate flights, hotels, or insurance products, and our responsibility is limited to the proper performance of our role as a travel booking and facilitation platform, subject to the Limitation of Liability set out below.

8 Third-Party Suppliers

Many of the Services offered through TravelWheel, including flights, hotel accommodation, travel insurance, visa processing, and ground transport, are provided by independent Third-Party Suppliers. Your booking is subject to the applicable Supplier's own terms and conditions, fare rules, and service standards, in addition to these Terms. TravelWheel acts as an intermediary or agent in facilitating these bookings and is not responsible for the acts, omissions, delays, cancellations, service quality, insolvency, or contractual defaults of any Third-Party Supplier, except to the extent required by applicable Nigerian law.

9 Flight Bookings & Fare Rules

Flight bookings made through TravelWheel are subject to the fare rules, baggage allowances, change and cancellation fees, and conditions of carriage set by the operating airline. Fares displayed on our platform reflect pricing available at the time of search and may change without notice until a booking is confirmed and paid for in full. Some fares are non-refundable, non-transferable, or subject to significant restrictions; these conditions will be disclosed prior to payment and, once accepted, are binding.

10 Schedule Changes & Airline Cancellations

Airlines may change flight schedules, aircraft, routings, or cancel flights entirely at their sole discretion and for reasons beyond TravelWheel's control. Where TravelWheel is notified of a schedule change or cancellation, we will make reasonable efforts to inform affected customers promptly and to assist with rebooking, refund requests, or alternative arrangements in accordance with the operating airline's policy. TravelWheel is not liable for any loss, inconvenience, or additional cost arising directly from an airline-initiated schedule change or cancellation.

11 No-Show & Missed Flights

Customers are responsible for arriving at the airport with sufficient time to complete check-in, security, and immigration procedures. TravelWheel is not responsible for missed flights resulting from late arrival, traffic, incomplete travel documents, or failure to reconfirm flight timings. No-show and missed-flight consequences are determined by the operating airline's fare rules and are outside TravelWheel's control.

12 Booking Modifications & Ticket Issuance

Requests to modify a confirmed booking (date change, name correction, routing change, or upgrade) are subject to the availability and change fees of the relevant Supplier, in addition to any TravelWheel administrative service fee. Tickets and booking confirmations are issued only after full payment (or, where applicable, the required TravelFlex upfront payment following Fast Credit approval) has been received and verified. TravelWheel reserves the right to withhold ticket issuance where payment verification is pending or where fraud is suspected.

13 Travel Documents, Visas & Immigration

• You are solely responsible for obtaining a valid passport, with the minimum validity period required by your destination (commonly six months beyond the return date), and any necessary visas, transit permits, or travel authorisations.
• Where TravelWheel provides Visa Assistance, our role is limited to guidance, document preparation support, and submission facilitation; final approval rests entirely with the relevant government authority.
• Immigration officers at your point of departure, transit, or arrival retain absolute discretion to grant or refuse entry, regardless of a confirmed booking, visa, or ticket.
• TravelWheel is not liable for denied boarding, deportation, or denied entry resulting from incomplete, invalid, or fraudulent travel documents.

14 Health Requirements

Certain destinations require proof of vaccination (such as Yellow Fever), health certificates, travel insurance, or other medical documentation as a condition of entry. It is your responsibility to ascertain and comply with all health requirements applicable to your itinerary before travel. TravelWheel may share general guidance where available but does not guarantee the completeness or currency of health-related entry requirements, which are set and may change at short notice by destination governments and health authorities.

15 Other TravelWheel Services

In addition to flight booking, TravelWheel facilitates Airport Protocol & Meet-and-Greet Services, Airport Transfers, Hotel Reservations, Holiday & Tour Packages, Visa Assistance, Travel Insurance, Group Bookings, Corporate Travel accounts, and Travel Consultation. Each of these Services may be subject to additional product-specific terms (including our Airport Protocol Service Terms and Travel Insurance Terms), which apply alongside these Terms. Group Bookings and Corporate Travel accounts may be subject to separately negotiated commercial agreements, which take precedence over these Terms only to the extent of any conflict.

16 Payments Overview

All payments made through TravelWheel are subject to our Payment Policy, including provisions on payment verification, fraud prevention, currency conversion, failed payments, and chargebacks. Where you elect to apply for financing through TravelFlex, the additional terms of the TravelFlex Fast Credit Loan Agreement apply to the financing relationship between you and Fast Credit. TravelWheel's role is limited as described in that agreement.

17 Limitation of Liability

To the fullest extent permitted by Nigerian law, TravelWheel's liability in connection with any booking or Service is limited to the value of the booking fee paid to TravelWheel for that specific transaction. TravelWheel shall not be liable for indirect, incidental, consequential, or special damages, including loss of enjoyment, loss of income, or loss of opportunity, arising from the acts or omissions of airlines, hotels, insurers, immigration authorities, or any other Third-Party Supplier. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Nigerian law.

18 Force Majeure

TravelWheel shall not be held liable for any failure or delay in performance arising from circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, acts of government, war, terrorism, civil unrest, epidemics or pandemics, strikes, airspace closures, airline or airport operational failures, and system or network outages affecting payment or travel infrastructure. In such events, TravelWheel will make reasonable efforts to assist customers with alternative arrangements, subject to the policies of the relevant Third-Party Supplier.

19 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

20 Dispute Resolution & Arbitration

In the event of any dispute arising from these Terms or your use of our Services, you agree to first notify TravelWheel in writing and attempt to resolve the matter amicably through our customer support channels. If a dispute is not resolved within thirty (30) days of written notice, either party may refer the dispute to arbitration seated in Lagos, Nigeria, in accordance with the Arbitration and Mediation Act 2023 (as amended or replaced). The arbitration shall be conducted in English by a single arbitrator, and the arbitral award shall be final and binding on both parties, subject to any right of appeal available under Nigerian law.

21 Amendments to these Terms

TravelWheel reserves the right to amend, update, or replace these Terms at any time, at our sole discretion, to reflect changes in our Services, applicable law, or business practices. Amended Terms will be published on this page with an updated "Last Updated" date. Your continued use of our website or Services after such changes take effect constitutes your acceptance of the amended Terms.

22 Contact Information

If you have any questions about these Terms, please contact us:

• TravelWheel, a product of First Contact Travel (FCTF)
• 74, Ayangburen Road, Ikorodu, Lagos, Nigeria
• Via our Contact / Help page or FAQ